Frequently Asked Questions (FAQ) - Collegiate Elites - NIL Sports Training Marketplace:
1. What services does Collegiate Elites Sports Training Marketplace offer?
NIL Sports Training by Collegiate Elites connects clients with experienced coaches, all of whom are former college athletes. Our marketplace offers a wide range of sports training services, catering to both youth and adults seeking to enhance their athletic performance.
2. How does the coaching selection process work?
Clients can browse through our diverse roster of coaches, each specializing in different sports and areas of expertise. You have the flexibility to choose a coach based on their profile, experience, and the specific training focus you're looking for.
3. Can I book a training session for my child or for myself?
Absolutely! Our marketplace caters to both youth and adults. Whether you're a parent looking to provide professional-level training for your child or an adult aiming to enhance your skills, Collegiate Elites has the right coach for you.
4. What sports are covered in Collegiate Elites Sports Training Marketplace?
We offer coaching services for a wide array of sports, including but not limited to baseball, basketball, beach volleyball, cross country, football, golf, gymnastics, lacrosse, rowing, soccer, softball, strength and conditioning, swimming, tennis, track and field, volleyball, and wrestling.
5. How do I pay for coaching sessions?
Payments can be made securely through our online platform. We accept major credit cards and other secure payment methods. Coaching sessions must be paid for in advance to confirm and schedule your training.
6. What is your cancellation policy?
Cancellation and Rescheduling Policy:
A. Cancellation:
- Clients can cancel a booked training session up to 48 hours before the scheduled event for a full refund. Cancellations made within 24 to 48 hours of the scheduled training session will be subject to a 50% cancellation fee. Unfortunately, cancellations within less than 24 hours of the scheduled training session are not eligible for a refund.
B. Rescheduling:
- Rescheduling requests can be made up to 48 hours before the scheduled training session. Rescheduling within 24 to 48 hours of the scheduled session is at the discretion of the coach. Clients should contact their coach directly to discuss and confirm rescheduling options. Coaches may accommodate rescheduling based on their availability and scheduling constraints.
C. Coach's Discretion:
- Coaches have the authority to make decisions regarding rescheduling. If a client needs to reschedule within 24 hours due to unforeseen circumstances, they should contact their coach directly. The coach will determine if rescheduling is feasible based on their schedule.
D. No-Show Policy:
- If a client fails to attend a scheduled training session without prior notice, no refund or rescheduling will be provided.
E. Communication with Coaches:
- It's essential to maintain open communication with coaches regarding cancellations and rescheduling. Clients should contact their coach directly to discuss any changes to the training schedule.
Note:
- This policy aims to balance the needs of clients and coaches while ensuring fairness and transparency. We understand that unforeseen circumstances may arise, and we appreciate your cooperation in adhering to this policy. If you have any specific concerns or exceptional situations, please contact our support team for further assistance.
7. How are coaches vetted on the platform?
Collegiate Elites ensures that all coaches undergo a thorough vetting process, including a review of their athletic and coaching credentials. We prioritize coaches with significant experience and a commitment to providing high-quality training.
8. Can I switch coaches if I'm not satisfied?
We understand that the coaching relationship is crucial. If you're not satisfied with your selected coach, you can contact our support team to discuss your concerns and explore alternative coaching options.
9. Is there a rating system for coaches?
Yes, clients have the opportunity to rate and provide feedback on their coaching sessions. This helps us maintain a high standard of coaching excellence and assists future clients in making informed decisions.
10. How do I get started with Collegiate Elites Sports Training Marketplace?
Simply create an account on our website, browse through our list of coaches, select the one that fits your needs, and book your first training session. We're here to help you reach your athletic goals!
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